Terms

Last updated: 14 November 2026

About us

Calm Eleven is a trading name of FERROTECH Ltd (company number COMPANY_NUMBER), registered office REGISTERED_ADDRESS. Email: hello@calmeleven.co.uk.

Our products

Calm Eleven sells digital downloads in PDF format. Nothing physical is posted. Prices are shown in pounds sterling and include VAT.

Buying

Checkout is provided by Payhip, which handles payment and delivers your download. When your payment is complete you'll be able to download your guide straight away, and you'll receive a download link by email.

Your licence

When you buy a guide, you may download, print and use it for your own family. Please don't share, resell, upload or distribute it, in whole or in part, without our written permission. All content is © FERROTECH Ltd.

Refunds

Because our guides are digital downloads available immediately, your 14-day right to cancel ends once you start downloading, where you have agreed to this at checkout.

This does not affect your legal rights. If a download is faulty, won't open, or isn't as described, email hello@calmeleven.co.uk and we'll fix it or refund you. We handle all refund requests by email and reply within 24 hours.

Our information

Our guides and this website give general information to help parents plan. They are not professional educational advice. Admissions details change, so always check dates and requirements with each school, council or test provider. We do not promise any particular result, score or school place.

Liability

Nothing in these terms limits our liability where it would be unlawful to do so. Otherwise, our total liability to you in connection with a purchase is limited to the price you paid for it.

Law

These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring proceedings in your local courts.